Terms of use

GENERAL CONDITIONS OF USE

Montenegro Submarine DOO allows you to use the services and content of your portal in accordance with the following TERMS OF USE. Terms of use apply to all content and services at www.montenegrosubmarine.me Users are deemed to be familiar with these terms and conditions if they use any part of the portal, and accept the use of the content of this portal solely for personal use and at their own risk. 

TERMS OF USE
 

Dear Customers, please read the following terms carefully before using our services. Every visit to our site, as well as shopping, means that you have read these terms and agree with them entirely. If they are unacceptable to you, please do not use this presentation.
 

Welcome to montenegro-boatexcursions.me. It allows you to use the services and content of its portal which is subject to the Terms and Conditions below. Terms of use apply to all Miki Travel services and contents. By using any part of the portal, users are considered to be familiar with these terms and conditions, and accept the use of the content of this portal solely for personal use and at their own risk.
 

MATERIAL PLACED BY USERS (comments and other content)
 

The personal information you provide to montenegro-boatexcursions.me to obtain the product will be treated by our online Privacy Policy. It is forbidden to send or transfer to this site any illegal, threatening, offensive, defamatory, obscene, pornographic, or other material that is contrary to any law.

montenegro-boatexcursions.me, at this location, does not want to receive any confidential or other information that cannot be freely disposed of. Any materials, information, or other communications you transmit or send to this site will not be considered confidential or for those who cannot be freely dispose of montenegro-boatexcursions.me does not have any obligations to these press releases. Our employees may copy, disclose, distribute, use, or otherwise use communications and all data, images, sounds, text, and any other materials contained therein for any commercial or non-commercial purpose.

Of course, this data group does not include your personal data. To our privacy policy, we use them only for internal use, we do not disclose or forward them to third parties but use them exclusively for the processing of your orders.

TERMS AND CONDITIONS

PARTIES - These general conditions of use regulate the legal binding relationship between us, the limited liability company MontenegroSubmarine, Montenegro, registered in the Central Registry of Legal Entities of Montenegro (hereinafter referred to as „Miki Travel”, „We”, „We”, „Our”, „Us”), and you as our user (hereinafter referred to as „You”, „Your”, „You”).
 

COMPLETE INFORMATION - You must provide us with complete, accurate, and correct information and all data necessary for our provision of the Services to You (especially the information and data (including personal data) necessary for the conclusion of the Contract of Tours for billing.
 

INTELLECTUAL PROPERTY -  We retain any, rights to our website and its content; including software, hardware, products, processes, algorithms, user interfaces, know-how, technologies, designs, and other tangible or intangible technical materials or information made available to you by us throughout the provision of the services or by using our website. Unless expressly set forth herein, no expressed or implied license or right of any kind is granted to You regarding the services and/or our website, or any part thereof, including any right to obtain possession of any source code, data, or other technical material relating to our website. All rights not expressly granted to you herein are reserved to us. Any work product, developments, inventions, technology or materials provided by us under these Terms & Conditions and/or the Service Agreement or while using our website or any services are exclusively owned by Miki Travel.
 

Statement of Conversion

Please note that all payments will be effected in Euro (EUR). If the payment is done using foreign issuers' payment cards, the total amount of transactions will be converted into bank settlement currency, according to the current exchange rate of Visa/Mastercard.

 

REFUND, CHANGES AND TOUR CANCELLATION 

In the case of the return of goods and the repayment of funds to the buyer who previously paid to the Trader some of the payment cards, in whole or in part, and regardless of the reason for the return, Miki Travel. is obliged to make a refund solely through used payment methods, which means that the bank or Miki Travel will make a refund at the request of the seller at the expense of the card user.

REFUNDS

  • For a full refund - cancellation at least 24 hours in advance, delay or rerouting of the cruiser
  • Non-refundable for - cancellation less than 24 hours before the tour
  • Bad weather conditions - full refund or book a new tour

Refund Policy

In the case of a refund to a customer who previously paid using a payment card, either partially or in full, regardless of the reason for the refund, the refund will be processed exclusively through the same VISA, Maestro, or MasterCard used for the payment. This means that our bank will, at our request, process the refund to the cardholder's account.

 
DISPUTE RESOLUTION

  1. In cases of disputes, the courts of Montenegro shall have complete jurisdiction over all disputes arising between you and us.
  2. Before the commencement of any of the above dispute resolution methods, you are advised to contact us through our contact form available at info@montenegro-boatexcursions.me to resolve any of your complaints or suggestions.

Payment options

Payment for our services can be made using one of the following methods: payment cards - VISA, Maestro, or MasterCard that support online payments. Card payments are processed in collaboration with AllSecure and Hipotekarna Banka are conducted securely and certified through the AllSecure Payment Gateway, by simply entering card details.

After entering the card details and confirming the payment, the bank authorizes the transaction, approves the order, and proceeds to the preparation stage for delivery. The amount will be reserved on your card (account) and will not be available for other purposes.

The transaction will be completed, and the amount will be deducted from your account only when the products are prepared for shipment and handed over to the courier service. If the payment is not completed, i.e., the amount is not deducted from the account within 14 days from the acceptance of your order, the order will be canceled and deleted. After 14 days, the reserved funds on your account will be released and made available to you again. You can then place the same or a new order and complete the payment for it.

Please check with the bank that issued your card whether your card supports online payments.

Cookie Policy

A cookie is an information stored on your computer by a website you visit. Cookies typically save your settings and preferences for the website, such as your preferred language or address. Later, when you visit the same website again, the web browser sends back the cookies that belong to that site. This allows the website to recognize you and display information tailored to your needs. If you do not want our website to have access to your cookies, you can block them. Most web browsers allow you to block cookies. You can do this through the settings of your web browser.

Data Protection During Payment

When entering payment card information, confidential details are transmitted over the public network in a secure (encrypted) form using the SSL protocol, employing the latest methods of tokenizing sensitive data, and by PCI-DSS standards. At no point are the payment card details available to the merchant.

3D Secure Protection for All Merchants and Customers - The AllSecure Payment Gateway employs the highest global standards of data protection and privacy. All merchants using the AllSecure Payment Gateway are automatically included in 3D-Secure protection, guaranteeing customers safe shopping. Customer payment card numbers are not stored on the merchant's system, and the entry itself is protected by SSL data encryption.

PCI DSS Standards - The AllSecure Payment Gateway is continuously aligned with all requirements of card organizations to enhance the security level for merchants and customers. Since 2005, the system has been uninterruptedly certified as PCI-DSS Level 1, the highest standard in the industry. The PCI Data Security Standard (PCI-DSS) defines the necessary security measures for processing, storing, and transmitting sensitive cardholder data. PCI standards protect sensitive cardholder data throughout the entire payment process: from the moment of data entry at the merchant's point of sale, through communications between the merchant and relevant banks and card organizations, as well as the subsequent storage of this data.

Complaints

Complaints do not apply to our type of service. If we do not conduct the tour, we will refund the full amount. If we conduct the tour and the customer does not show up, we do not refund the money. The customer can cancel the tour 24 hours in advance and will receive a full refund.